Sample shipping and return policy

Shipping

Our products are shipped within 1-3 business days using the following carriers: USPS, Fedex, UPS.
For international shipping, Priority Express Mail International is used. Products should be delivered within 3-5 business days after shipping.

Returns

Our return policy is 15 days after receipt of your product(s). Unfortunately, we will not be able to offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it.
To return your product, please mail your product to:.
11015 E. Rush St. Ste. 11
El Monte, CA USA 91733
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original form of payment.

Exchanges

We only replace products if they are defective or damaged. If you have received damaged or defective products, please contact info@hettyusa.com immediately.